🛡️

1. Introduction & Scope

Welcome to Shuffle ("we," "our," or "us"). We are committed to protecting your privacy and ensuring complete transparency regarding how your data is collected, used, processed, and safeguarded. This Privacy Policy applies to all users of the Shuffle mobile application (available on Google Play and Apple App Store) and the Shuffle web platform (available at ishuffle.live).

By accessing, downloading, or using Shuffle, you expressly acknowledge and consent to the practices described in this Privacy Policy. If you do not agree with any terms outlined herein, you must immediately cease using our services and delete your account.

📁

2. Data We Collect

To provide a state-of-the-art, high-definition video matchmaking experience while strictly adhering to Google Play Console, AdMob, and global privacy standards, we collect the following categories of information:

• Account & Registration Data: When you sign in using Google Sign-In or Firebase Authentication, we collect your Firebase User ID (UID), email address, display name, profile avatar URL, and user-selected gender.
• Device & Technical Data: We collect hardware models, operating system versions, unique device identifiers (such as Google Advertising ID / AAID or Apple IDFA for AdMob compliance), mobile network information, IP addresses, and WebRTC signaling connection statuses.
• Camera & Microphone Permissions: To enable real-time video chat, our application requires active access to your device's camera and microphone. Crucially, video and audio streams are transmitted peer-to-peer (P2P) via encrypted WebRTC protocols. We do not record, store, or broadcast your live video or audio feeds on our servers.
• Monetization & Advertising Data: To serve mandatory commercial breaks and banner advertisements, third-party advertising SDKs (such as Google AdMob and HilltopAds VAST) collect device identifiers, ad interaction metrics, and location approximations (at the city/country level).

🤖

3. AI Moderation & Automated Safety Monitoring

Shuffle enforces a strict zero-tolerance policy against Not Safe For Work (NSFW), sexually explicit, graphic, or violent content. To ensure user safety and comply with Google Play Console User Generated Content (UGC) requirements, we utilize advanced artificial intelligence moderation systems.

⚙️

4. How We Use Your Information

We process your personal data for the following essential operational and legal purposes:

• Service Delivery: To create and manage your profile, establish secure WebRTC peer-to-peer connections, and facilitate seamless global video matchmaking.
• Safety & Integrity: To enforce our Terms & Conditions, investigate reported misconduct, prevent fraudulent activity, and execute automated AI moderation bans.
• Monetization & Advertising: To serve personalized and non-personalized advertisements via Google AdMob and VAST commercial tags, ensuring proper ad capping and frequency tracking (such as serving commercial breaks every 5 shuffles).
• Analytics & Optimization: To monitor platform performance, troubleshoot WebRTC handshake jank, and optimize user engagement metrics.

🤝

5. Data Sharing & Third-Party Partners

We do not sell your personal data to third parties. We share information only with vetted partners essential for platform operation and compliance:

• Google AdMob & Advertising Partners: We share device identifiers (AAID/IDFA) and interaction metrics with Google AdMob and HilltopAds to deliver relevant commercial advertisements. AdMob operates under its own strict privacy policies and complies with GDPR, CCPA, and Google Play advertising ID requirements.
• Firebase & Infrastructure Providers: We utilize Google Cloud Firebase for secure authentication, real-time database management, and cloud storage of official profile avatars.
• Signaling & STUN/TURN Servers: IP addresses and session description protocols (SDP) are processed through our signaling servers solely to establish WebRTC peer connections.
• Legal & Regulatory Authorities: We will disclose user data if required by law, court order, or law enforcement request to protect the safety, rights, and property of Shuffle and its users.

🗑️

6. Data Retention & Your Deletion Rights

We retain your profile data and virtual currency balance (Gems) for as long as your account remains active. In strict accordance with Google Play Console Data Safety requirements and global privacy regulations, you possess the absolute right to delete your account and associated data at any time.

🔞

7. Children's Privacy & Age Eligibility

Shuffle is strictly an adult-only platform. You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to access or use our services. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has created an account or accessed our video matchmaking services, we will immediately terminate the account and purge all associated data.

🌍

8. International Data Transfers & Regional Rights

Your information may be transferred to and processed in servers located in the United States and other global cloud regions. By using Shuffle, you consent to these global data transfers. If you reside within the European Economic Area (EEA), the United Kingdom, or California, you possess specific rights regarding data access, rectification, restriction, and opting out of personalized advertising under GDPR and CCPA frameworks.

✉️

9. Contact & Compliance Officer

If you have any questions, concerns, or formal requests regarding this Privacy Policy, our data practices, or Google Play / AdMob compliance matters, please contact us at:

Email: contact@ishuffle.live
Legal Entity: Shuffleverse Technologies

📜

1. Acceptance of Terms & Agreement

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Shuffleverse Technologies ("Shuffle," "we," "our," or "us"). These Terms govern your access to and use of the Shuffle mobile application (Android and iOS) and the Shuffle web platform (ishuffle.live).

By downloading, registering, accessing, or using our services, you expressly confirm that you have read, understood, and unconditionally agreed to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you are strictly prohibited from accessing our platform.

🔞

2. Eligibility & Age Requirements

Shuffle is strictly an adult-only platform designed for mature video matchmaking. To use our services, you must meet the following mandatory eligibility criteria:

• You must be at least 18 years of age or the age of legal majority in your country of residence.
• You must not be legally barred from receiving or utilizing online services under applicable global laws.
• You must not have been previously banned, suspended, or removed from Shuffle for violating our safety or conduct policies.

🛑

3. User Conduct & Zero-Tolerance Policy

To comply with Google Play Console User Generated Content (UGC) policies, Apple App Store Review Guidelines, and Google AdMob publisher policies, Shuffle enforces a strict, uncompromising zero-tolerance policy against objectionable, illegal, and harmful content.

You are solely responsible for your conduct, live video streams, audio transmissions, private chat messages, and profile assets. You strictly agree that you will NOT transmit, display, or upload any content that:

• Is Sexually Explicit or NSFW: Contains full or partial nudity, explicit sexual acts, pornography, hentai, or sexually suggestive conduct.
• Involves Harassment or Hate Speech: Promotes violence, racism, discrimination, bullying, intimidation, or derogatory slurs based on race, gender, religion, sexual orientation, or disability.
• Displays Graphic Violence or Self-Harm: Depicts physical assault, gore, suicide, self-injury, or cruelty to animals.
• Promotes Illegal Acts: Facilitates the sale of illegal drugs, contraband, unlicensed firearms, gambling, prostitution, or unauthorized commercial solicitations.
• Infringes Intellectual Property: Violates copyright, trademark, privacy, or publicity rights of third parties.

🤖

4. AI Moderation, Automated Bans & Account Forfeiture

Shuffle maintains a robust, state-of-the-art moderation infrastructure combining automated AI monitoring and active user reporting to maintain platform integrity and enforce our zero-tolerance UGC policy.

💎

5. Virtual Currency (Gems) & In-App Purchases

Shuffle offers virtual currency ("Gems") and premium subscription tiers ("Shuffle Plus") available via In-App Purchases (Google Play Billing, Apple App Store In-App Purchases, or Razorpay on web). The following terms govern all financial transactions:

• Limited License: Gems and Shuffle Plus subscriptions are virtual items licensed to you solely for personal, non-commercial use within the Shuffle ecosystem. You do not own these virtual items.
• No Monetary Value: Virtual currency has no real-world monetary value and cannot be redeemed, cashed out, sold, or transferred to external accounts or third parties under any circumstances.
• No Refunds: All sales of Gems and Shuffle Plus subscriptions are final, non-refundable, and non-returnable, except where mandated by applicable consumer protection laws.
• Ad Monetization & Commercial Breaks: Free tier users are subject to mandatory commercial video breaks (served via Google AdMob or HilltopAds VAST tags) every 5 shuffles. Purchasing Shuffle Plus grants an ad-free matchmaking experience.

⚖️

6. Disclaimers, Limitation of Liability & Indemnification

A. Service Provided "AS IS": Shuffle is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our WebRTC video streams will be uninterrupted, jank-free, or error-free.

B. Limitation of Liability: To the maximum extent permitted by law, Shuffleverse Technologies, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use or inability to use the platform, or the conduct of any third party during a video match.

C. Indemnification: You agree to defend, indemnify, and hold harmless Shuffle from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your breach of these Terms, your violation of any law or third-party rights, or your live video transmissions.

🏛️

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

🔄

8. Modifications to Terms

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. When changes are made, we will update the "Last Updated" date at the top of this document. Your continued use of Shuffle following the posting of revised Terms constitutes your unconditional acceptance of the changes.

✉️

9. Contact Information

If you have any questions, official inquiries, or legal notices regarding these Terms & Conditions, please contact us at:

Email: contact@ishuffle.live
Legal Entity: Shuffleverse Technologies

📞

Customer Support & Inquiries

For any help, suggestions, technical issues, or business inquiries, please reach out to us. We usually respond within 24–48 hours.

⚡

Instant Digital Delivery

Shuffle strictly provides digital services and virtual items (Gems, Shuffle Plus, VIP status). No physical products are shipped or delivered.

• Delivery Time: Virtual goods (Gems and Subscriptions) are credited to your account instantly (typically within a few seconds) upon successful confirmation of payment processing.
• Delivery Method: Subscribed features and virtual currencies are automatically activated on your account. An automated receipt is emailed to your registered email address.
• Shipping Charges: Since all delivery is purely electronic over the internet, there are no shipping or delivery charges associated with any transaction on Shuffle.

🔄

Refund & Cancellation Terms

We want you to have the best experience, but due to the digital nature of our services, please read our refund guidelines:

• Virtual Items & Gems: All purchases of Gems are final and non-refundable once credited to your account.
• Subscriptions (VIP/Plus): Subscription cancellations can be requested at any time. Your premium benefits will continue until the current billing period ends, after which the subscription will terminate. Refunds for partial subscription periods are not offered.
• Payment Failures: In case of double-debits or payment failures where amount is deducted but virtual items are not credited, please email us at contact@ishuffle.live with transaction proof. We will investigate and trigger a complete refund or credit the items within 3–5 business days.

🛡️

Zero Tolerance Policy Against CSAE & CSAM

Shuffleverse Technologies maintains a strict, absolute zero-tolerance policy regarding Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation and Abuse (CSAE). We are committed to maintaining a safe environment for all users and preventing any form of child exploitation on our platform.

🔞

Strict Age Requirements & Verification

Shuffle is strictly designed for adults (18 years and older). We implement several measures to ensure minors cannot access the platform:

• Age Gate: All users must confirm they are at least 18 years of age during account registration.
• Secure Authentication: Third-party authentication providers (such as Google Sign-In) help verify age and enforce safety limits.
• Gender & Selfie Verification: Automated face detection checks and manual selfie-verification protocols prevent minors from masquerading as adults.

🔍

Real-Time Moderation & AI Safeguards

To proactively prevent the dissemination of inappropriate material or harmful interactions, Shuffle uses advanced AI models and active human moderation:

• Real-Time AI Inspection: Active video frames and user media are continuously analyzed using on-device and cloud-based NSFW computer vision algorithms. If inappropriate content or minor presence is suspected, the connection is instantly severed and the account flagged.
• Immediate Account Banning: Any profile found to be owned by a minor or posting illegal material is permanently banned, and the device hardware fingerprint is blacklisted.

🚨

Reporting & Reporting Channels

We provide instant, easily accessible reporting tools on all video screens and profile cards. Users can instantly flag suspicious behavior or content. If you witness or suspect any policy violations, minor usage, or child exploitation, please report it immediately:

• In-App: Tap the "Report" button during any call or on the user's profile, select the violation reason, and submit.
• Email: Send detailed reports directly to our Child Safety Officer at contact@ishuffle.live.

In accordance with global legislation, Shuffleverse Technologies actively reports any cases of child sexual abuse material (CSAM) or exploitation to the National Center for Missing & Exploited Children (NCMEC) and relevant global law enforcement agencies.